Privacy Policy

Privacy Policy - Updated 28/07/2020 v2

This privacy policy provides information on the way in which Croydon Reptiles collects, uses, maintains and discloses information collected by our business activities from its users and customers.

Personal ID Information

Croydon Reptiles may collect information that is deemed personal to its users in many ways, such as and not limited to

  • Users visiting our site
  • Create / Register an account in order to place a purchase
  • Complete a form
  • Responses to site surveys
  • Subscribe to our marketing emails / newsletter
  • All other features made available by our business and website.

Users may be asked to complete some of the following information such as - Name, Email, Address & Contact Number. This information is voluntary by our users however please note certain activities such as placing an order will not be possible without supplying such information.

Users may visit our site anonymously via private browsing.

We may collect some addition information such as IP address’s and time zone information to assist with fraud detection and processing of orders.

Non-Personal ID information

When visiting our site, we may collect information that is deemed non personal. This information may include but is not limited to, the browser name, Type of device / computer being used to browse and technical information as to how our user is using our site.


Croydon Reptiles may utilise cookies in order to provide a better service to our visitors.

What is a cookie? A cookie is a small file that is downloaded to a user’s device in order to track certain information related to the use of our website, such as if the user has previously visited our website or likewise enables a user to be automatically logged into the site upon a returning visit.

Users may set their device to either not enable cookies from our site or likewise inform the user as to when cookies are being utilised. Please note, should cookies be disabled this may cause the site to not function as intended or likewise disable certain features.

Should you require more information on cookies and how the work you may visit

Our use of your information

Croydon reptiles may collect and use information for the follow purposes:

  • To improve our services / Site

We use various information that is collected from our users to provide a better service. This information may be provided by users simply using our site or via direct feedback from our customers. We also utilise tools such as Google Analytics to analyse this information. We are always striving to provide a better service and site to our customers and therefore value your feedback where applicable. For more information on Google Analytics and how google use your information you may visit

  • To process orders and deliveries

We may use information provided to process orders and deliveries from our site. This information will only be used in order to process both payment and shipping of goods and will not be shared to third parties for any other reason other than the above.

  • Enable us to provide marketing emails and deals to our customers

We may use your information gathered by our site and users to personalise your experience. Examples of this may be to provide targeted offers or certain services based on previous searches and activities.

We may also with permission (Customers may opt-in) send period marketing emails, abandoned cart emails or special offers or related product emails to our customers.

Customers may also be contacted by us to provide services such as order updates, customer service messages or general order enquiries.

Users may opt out of our mailing list via utilising the link found at the bottom of marketing emails or via the customer account area of our site.

At present we process our payment via external gateways. Currently these are

Information on how these companies handle your information may be found by their respective privacy policies found via there company websites.

We also host our store via an operating system provided by Big Commerce. More information on how they process and handle your data can be found via their website of

We may also use your personal information to comply with legal requirements such as those set out by the law and regulations. Some information may also be stored outside of our system such as any of the above sections for the purposes of Backup & Recovery of data.

How we protect your information

Croydon Reptiles adopts appropriate measures when collecting data, its storage and processing. We also have adequate security measures in place to protect against alteration, unauthorised access, destruction or disclosure of your personal information, username, password, purchase information and any data stored on our site.

Sensitive and private data exchanged between the site and its Users happens over an SSL secured communication method and is encrypted and protected with digital signatures.

All payments submitted through our site are handled by this secure interface and are encrypted for your security. No card information is automatically stored within our site / server unless you have requested us to do so.

Retention of your data

When placing orders, we may retain your information to not only process your order but to enable the use of our customer area for viewing of invoices / previous orders etc along with our own bookkeeping, returns and receipt purposes.

Third Party Website

Our site may at times link users to external sites such as utilising links and advertisements to our suppliers, advertisers, sponsors, licences or other third parties. Please note we have no control over the content displayed on these sites and are therefore are not responsible for the practices linked with, to or from these sites.

In addition, these sites may constantly change along with there content. Should you wish to know more about these sites and how they handle your data we recommend you view their own individual policies found within these sites.

Your customer rights

All residence who utilise our services and site within the European Union may request to view any information stored by Croydon Reptiles and how their information is used. Should you wish to require such information you may do so by contacting ourselves via the contact us page within our site.

Please also note that your information may be submitted outside of the EU in order to process orders and payment.

Changes to our privacy policy

Croydon Reptiles has the ability and discretion to update its privacy policy at any time. When we do update our policy, we will note the date of amendment at the bottom of our policy. We do encourage all users to periodically check our privacy policy to keep up to date with how we collect, process and handle user’s data.

Users should acknowledge it is their own responsibility to view and keep up to date with any privacy policies / changes to terms.

Accepting our terms

By using our site, you are accepting our policies and terms of service. Should you not agree with our policies please do not use our website. Your continued use of the site beyond the posting of any alterations will mean you are in acceptance of these changes and terms.

Contacting Croydon Reptiles

Should you have any questions regarding this privacy policy, the practices of this site and business please contact us via our contact form or the below contact details.

Address: Croydon Reptiles, 228 Mitcham Rd, Croydon, CR0 3JJ


Phone: 020 8684 3387