Terms & Conditions

Welcome to Croydon Reptiles website! Upon visiting the site you are abiding by our terms and conditions & Our privacy policy which regulates Croydon Reptiles Relationship and lets you comply with the terms and conditions and everything related to website. Well, if you differ with any section of our terms and conditions, we request that you kindly do not visit our website.

Let’s get you accustomed with the terms used in the site. The term ‘Croydon Reptiles or ‘we’ or ‘us’ signifies the site’s owner whose registered office is in Mitcham Road, Croydon. The term ‘you’ here relates to the visitors or readers of the site. The browsing of the website is strictly subject to the following terms of use. The content visible on the pages of website are meant for your general information and use only and it might be subject to further changes without any notifications.

Neither we nor any third parties are responsible for providing any guarantee when it comes to right timing, performance, accuracy, wholeness or authenticity of information and materials found or being offered on this site for specific purpose. We also bear zero accountability in case any errors or inaccuracies are found in the information. You have to read or use the information or materials on the website at your own risk and the company shall not be liable anyhow. It is entirely your responsibility to ensure whether the products, services or information meets your specific requirements or not.

This website contains licensed materials. However, the design, layout, look, appearance and graphics don’t fall under the purview of such licensing. Reproduction is strictly prohibited as per the copyright notice, which forms a major part of this terms and conditions.

Unauthorized or unlicensed use of website may lead to criminal offense. Our site might also feature some links to other websites. The links are given for your convenience only and not for endorsing. We are not at all responsible for the content of the linked websites. Mind it, any issues that arise while using the website is subject to the laws of Northern Ireland, England Scotland and Wales.

Change of Terms and Conditions

We reserve the rights to make alterations to the terms and conditions any time as per our wish. As a reader or visitor to our site, it is your sole responsibility to make sure that you are accustomed to our current version of terms and conditions.

Limitations of Liability

All sorts of information given on the site, Croydon Reptiles are available free of costs. You should understand that in no way we will be held accountable if the content of this site is found unauthentic. We strive to ensure that all the information given on the site is authentic. However, as we are an e-commerce store, all the information including the products, images and features are liable to changes. We make sure that all the information is true and up to date.

Most of the products offered by us are covered by manufacturer’s warranties. The fact is that although we help customers in making good use of warranties but in no way we could be held accountable for any issues that may happen as a result of product purchase. Besides, we will not be held accountable for any direct or indirect damage or loss arising in connection with the site.

The product images visible on the site for illustrative purposes may differ from the actual product. Croydon Reptiles provides no guarantee on the correlative compatibility of products, sold on any single bill. It is the sole responsibility of the buyer to ensure that the products purchased by him or her are suited for the desired purpose. Advice sought by the individuals in this regard from our site may be shared but we don’t guarantee the authenticity of the same unless we have proper access to the working system and carry out complete equipment inspection.

Law and Jurisdiction

The notice will be administered by and defined as per the English law and any dispute regarding the notice shall be subject to the special jurisdiction of the England court.

Privacy Policy / The Data Protection Act 1998

We strive to protect the privacy of all our site visitors through the implementation of the Data Protection Act 1998. Although, we ask for personal data from the clients as a part of the order process, we never divulge the details with any third party until and unless agreed by yourself. The personal data or information collected from our customer including contact number, email address or name will be used for the purpose of fulfilling your order, send invoices, send you our newsletter etc. If you no longer want to receive any newsletter or marketing communication from us, you can contact us anytime to be removed from the marketing contact list.


All payment information referred to our site is efficiently handled via a safe and secure interface and is being encrypted using the security Encryption. All our information is stored on a secure server by the third parties like PayPal. Croydon Reptiles does not store the details of customer card on their server or elsewhere, unless requested by the customer to do so.

Third Party Websites

Croydon Reptiles site may comprise of links to third party sites. We are not at all responsible for the privacy policies or practices of third party sites.

Pricing and Sales

All the prices given on our site are inclusive, but exclude delivery charges. The entire pricing for your products and delivery on the order will be reported during the time of order (Unless excessive delivery charges are asked for- in case of certain areas / very high weight orders).

We have the privilege to adjust our pricing any time including the alteration in pricing, which can occur due to an error while publishing the price of the goods. If in case such things occur, we will keep you informed about the exact pricing and give you the option to cancel your order if need be.

All goods will be considered as the possession of Croydon Reptiles until and unless full payment is made. All the payments made through Paypal are processed using GBP currency. We accept all the major Credit and Debit card as payment method. In every instance, receipt of full payment is entertained prior to the dispatch of goods.


By accepting these terms and conditions, you also confirm that you have read and understood our shipping and ordering conditions.

Shipping / Dispatch Days

All orders will be dispatched Monday to Thursday excluding bank holidays. Orders placed before 12 noon will be dispatched the same day. Orders placed after 12pm Thursday, anytime Friday, Saturday, Sunday and before 12 Monday will be dispatched Monday. Except Bank Holiday Mondays when your order will be dispatched Tuesday.

We aim to deliver all orders within 2-4 days of purchase. However, for items that are not currently in stock the delivery time may sometimes be longer.

If your goods are not received within 7/10 days, please contact us.

Royal Mail

Consignments up to 1kg. Estimated delivery times are 1-3 days.

Courier Next Day

Selecting this option means that your order will be dispatched using a courier service that guarantees delivery before close of business the next day within Zone 1 and 2-3 days within Zones 2,3,4 and 5 subject to the above conditions.

You must ensure that someone is at the delivery address to sign for the goods

We are unable to leave goods if there is no one available to sign for it, the courier will attempt a second delivery the following working day. If this attempt fails, the goods will be returned to the depot and held for 7 days. A card will be left at the delivery address with the details in order for you to arrange re delivery or collection.

After 7 days, if no contact has been made, the goods will be returned to our warehouse and a £12.00 surcharge will be added.

Courier Before 12 (Zone 1 only)

Selecting this option means that your order will be dispatched using a courier service that guarantees delivery before 12 the next day subject to the above conditions.

Frozen Food Delivery (Zone 1 only)

This option will be selected automatically if your order consists of frozen food, your entire order will be dispatched on a Next Day before 12 and the normal conditions above apply. Please note that Croydon Reptiles will not be responsible for any frozen deliveries that are not accepted on the day of arranged delivery, this is due to frozen good being a perishable item. We recommend that all frozen goods are checked before signing for the consignment. No replacement or refund will be given on frozen food that has been signed for, once an item has been checked / signed you are agreeing that your goods have arrived in a acceptable condition.

In the event frozen food delivery not having arrived by 2pm on the agreed day, customers are obliged to inform us of the problem with delivery immediately by telephone. Failure to inform us of a delayed delivery of frozen foods by this time will invalidate any guarantee of safe arrival of frozen goods, and customers will not be entitled to a replacement of their order.

We reserve the right to postpone live food and frozen. Deliveries if the temperatures are not favorable.

Live Food Delivery

Consignments will be sent using Royal Mail 1st class, delivery times are 1-3 working days. We therefore advise that you order early in the week e.g Live food ordered on Thursday could arrive as late as the following Tuesday (Wednesday if bank holiday)

Signing For Your Order

If your order has to be signed for, please follow these instructions.

1. Ensure you have received the same amount of packages as stated on the signature sheet.

2. Ensure the package(s) are not damaged

3. Where possible, inspect the products and ensure they are correct.

In the event of loss or damage, please do not sign for it and refuse to accept it, then contact us immediately. Once you have signed for your order. you are accepting that everything is present and correct.




1-6 tubs – £2.75
7-12 tubs – £3.00
13-20 tubs – £4.00
Bulk bag equates to 10 tubs.:


Dry Goods (All other items) by “normal post” This does however depend on the size of the items, large items will be sent via next day deliver or next day before 12AM dependant on the option chosen by you as the customer.

Dry Goods by post:

0-750g – £2.75
751g-1500g – £3.75
1501g-2000g – £4.75


Parcel Force rates:

UK, next day, £4.95, 0 – 10kg and then 23p per extra kgs.

UK, B412, £7.50, 0 – 10kg and then 25p per extra kgs.

Frozen must be on B412, £10.50, 0 – 10kg and then 30p per extra kgs.



The return Policy of Croydon Reptiles in no way affects the Statutory Rights.

All returns must bear an ID number. We entertain the return of opened items only if they are found defective. Please note we reserve the right to return goods that have been returned to us after the 7 days period unless they are found faulty. We offer the ability to return the good online or in store. All refunds are done online. Note: Return of goods after 7 days is at the sole discretion of Croydon Reptiles.

If you want to cancel the order within 7 days of the receipt, please do feel free to contact us at info@croydonreptiles.co.uk, or call us at 020 8684 3387. As a confirmation about the return of goods, Croydon Reptiles will send you an email. Until and unless a customer receives an authorization mail, no goods or items would be accepted. The customer must have a printed or photo copy of the email as a proof of authorization for the return of goods. Please note a surcharge maybe applicable.

Our returns address is:

Croydon Reptiles

228 mitcham Road




Croydon Reptiles can cancel the orders on the basis that a customer should reimburse us in full against all loss, damages, costs, charges and expenses incurred by us because of cancellation.

The items or the products to be returned should be well packed to avoid the damage. Croydon Reptiles don’t accept goods that are sent by customers for return without a proof of delivery or receipt from a carrier.

Once your products are returned back to Croydon Reptiles in good condition, we make it a point to issue a complete refund for the products, deducting the cost of your return postage. Products bonded by the manufacturer can be returned to us for further exchange or refund if they emerge defective during the warranty period. We reserve the right to charge a restocking charge of 20% if we receive fault-free goods.

The perishable items or the customized goods including books, magazines, vivarium, tortoise tables, etc. can not be returned back for repayment until and unless it emerges damaged or faulty. According to Consumer Protection Regulations 2000, it is the duty of a customer to take good care of any goods once received and somehow if this duty has been broken by any customer under any circumstance, he/she will be liable for any costs or loses.


If you have any complaints about any of our products or services, to contact us with your specific complaint or issues at info@croydonreptiles.co.uk or telephone us on 0208 684 3387.

Our contact address is

Croydon Reptiles

228 Mitcham Road



CR0 3JJ.


Cookies Used By This Website


Cookies are basically small files that are often placed by a website on the system of a user. They are put to use to store information which proves very essential while browsing the site. It includes some personal data followed by some unknown information, previously visited items or pages stored in the cart. As per the recent changes in EU regulations a consent is needed to obtain prior to using any cookie which is not at all necessary for running the site. If you want to read more regarding the cookies, please visit our privacy policy section.